Software Technician – Client Support Team

(Permanent Contract)
📍 Illkirch-Graffenstaden (67400), France | 💼 IT / Product | 🕓 Full-time

🔧 Role Overview
As a Software Technician, you will support clients in the daily use of a proprietary business solution and participate in installations and updates. You’ll be part of a collaborative 10-person client support team committed to delivering high-quality service and technical assistance.

🛠️ Your Main Responsibilities

• Client Support: Analyze and resolve technical and functional client requests.

• Software Configuration: Adjust software settings when necessary.

• Deployment: Perform remote installations and updates.

• Consulting: Guide clients to better use the software based on your knowledge and experience.

• Product Evolution: Contribute ideas for innovation and continuous improvement.

🎓 Education & Experience

• Education: Bac+2 to Bac+4 (e.g. BTS / DUT) in IT or related fields

• Minimum 2 years of experience in software support or technical assistance

• Solid understanding of SQL, programming logic, and Windows Server environments

🧠 Key Skills & Qualities

• Analytical mindset and prioritization skills

• Active listening and problem-solving abilities

• Team collaboration and strong communication skills

• Proactivity and initiative

🎁 Benefits

• Remote work: Up to 2 days/week after 6 months

• Corporate health insurance: 60% employer contribution

• Profit-sharing

• Meal vouchers

• Comprehensive training on tools and products

• Bonuses: holiday bonus, performance-related rewards

• Friendly work culture: team-building events and flexible hours

• Work environment: Green surroundings, near local amenities

• Extra time off: One additional rest day every 15 days (set with manager)

💶 Current gross salary: €24,000 – €28,000/year (paid over 12 months, excluding variable)