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Junior Support Technician – SaaS Solution (close)
Permanent contract
Paris, Île-de-France, France
30 – 40 k€ without variable
Job Description
Main mission:
The Junior Support Technician will be responsible for providing quality technical assistance to users of the TRESO2 solution. He will have to support the level 1 and 2 support and operations teams in resolving technical aspects and monitor incidents, assist customers in using the platform and participate in the continuous improvement of the solution in conjunction with the technical and product teams.
Main responsibilities:
• User support: Respond to customer requests regarding the use of the TRESO2 solution, diagnose and resolve incidents related to the SaaS platform.
• Ticket management: Track incidents reported via a ticket management system (e.g. ClickUp, Zendesk, Jira, etc.), ensure resolution within the allotted time (SLA) and regularly inform customers about progress.
• Configuration and settings: Assist with the initial configuration of user accounts, advise on settings specific to each customer according to their cash management needs.
• Anomaly monitoring: Identify recurring or new malfunctions, document them and report them to the development teams for rapid resolution.
• Customer training and support: Participate in user training on TRESO2 features, by organizing webinars, online training sessions, or user guides.
• Continuous improvement: Report user suggestions for improvements and participate in the development of features in collaboration with the product team.
• Technological and functional monitoring: Stay informed of developments in the TRESO2 solution and new features implemented in order to provide ever more relevant assistance.
Ideal profile
Technical and functional skills:
• Knowledge of SaaS software: General understanding of SaaS architectures and ability to solve common problems on an online platform.
• Cash management and finance: Basic knowledge of cash management, corporate financing, or financial flows (a plus, but not mandatory).
Technical skills:
• Good knowledge of SQL to perform basic queries and help diagnose problems.
• Notions of REST API (API call, error diagnosis).
• Knowledge of MongoDB/postgresql databases
• Familiarity with ticket management and support tools (Clickup, Zendesk, Freshdesk, Jira, etc.).
Interpersonal skills:
• Excellent communication skills to interact with users, understand their needs and provide them with solutions.
• Ability to popularize technical concepts for non-technical users.
• Sense of customer service, patience and responsiveness to handle incidents quickly and efficiently.
• Rigor in documenting interventions and monitoring incidents.
Desired profile:
• Training: Bac +2/3 in IT, information systems management, or finance with a strong interest in technical tools.
• Experience: 1 to 2 years of experience in technical support, ideally in a SaaS environment or on financial tools.
• Languages: Good command of French and English (oral and written).
Benefits:
• Join a dynamic and innovative company in the field of treasury management.
• Access to regular training to improve skills on the TRESO2 solution and on financial topics.
• Opportunity for rapid advancement to senior technical support positions or product-oriented functions.
Expected skills
Communications
Languages required
Languages Level Frequency
French Native / Bilingual Daily Yes
English Professional Daily Yes
Type of function
IT/Product
Permanent contract
Work place Paris, France 64200 Biarritz, France
Level of education
Minimum education CAP / BEP
Experience: 1 year
Current gross salary 30 – 40 k€ without variable Salary over 12 months
Advantages
TOIL
Corporate mutual
Alan supported at 50%
Meal vouchers
Others
Restaurant vouchers
Pets allowed
Open space
Team building
Afterworks
Team lunches
Key points
Problem solving skills
A plus: 1 to 2 years of experience in technical support, ideally in a SaaS environment or on financial tools.
Languages: Good command of French and English (oral and written).
Notions in SQL to perform basic queries and help diagnose problems. (MongoDB/postgresql).
Notions of REST API (API call, error diagnosis).
Familiarity with ticket management and support tools (Clickup, Zendesk, Freshdesk, Jira, etc.).
Knowledge of SaaS software: General understanding of SaaS architectures and ability to solve common problems on an online platform.
Cash management and finance: Basic knowledge of cash management, corporate finance, or financial flows (a plus, but not mandatory).
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