Field Service Manager

Overview:

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot?

Canon U.S.A, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.

Responsibilities:

We’re looking for a true go-getter to oversee:

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
• The warehousing process as it relates to merchandise and inventory.
• The development and education of the team as it relates to new technology in an evolving industry.

Qualifications:

Do you meet these requirements?

• Bachelor’s degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills including the desire to develop and lead a team.
• Possess excellent time management skills.

Job insight:

Must have:

• Hands-on field service experience with digital and electromechanical systems.

• Strong understanding of hardware, software, and document management solutions.
• Familiarity with networking, connectivity, and troubleshooting in a business environment.
• Comfortable using tools like Microsoft Office, Oracle, Lotus Notes, and general internet-based platforms.

• Proven ability to lead, coach, and develop technical teams (2+ full-time employees).

• Experience in hiring, training, and performance management.
• Strong background in customer service and issue resolution in a tech-driven environment.
• Skilled at balancing operational efficiency with customer satisfaction.
• Capable of managing service logistics such as parts inventory, dispatching, and warehousing.