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Client Product Specialist (Support) at Fuse
Monthly salary $3,000 USD
Remote Latam GMT -8 – GMT – 3
Fuse: Reinventing auto loan origination with next-gen, no-code innovation.
As a Client Product Specialist, you will:
- Oversee and manage all client communications across various channels, including calls, chats, and emails.
- Assist clients with basic technical issues, guiding them through solutions using your knowledge of JavaScript and programming logic.
- Maintain meticulous documentation and clear communication, creating well-defined tasks based on client requests and keeping all internal and external trackers up to date.
- Own and manage the implementation and updates of client-specific financial rules and calculations within the workflow builder.
- Follow and help establish best practices for crisis management, ensuring prompt and effective resolution of client issues.
- Collaborate closely with the engineering team to prioritize client requests and follow up on pending tasks, ensuring all client needs are addressed promptly.
- Participate in daily objectives and alignment meetings to set priorities and plan the day.
- Regularly update clients on the status of their requests and financial logic, ensuring they are informed throughout the process.
You will be a great fit if you have:
- Proven client management experience with strong written and verbal communication skills.
- Basic technical knowledge and are comfortable discussing and troubleshooting software products.
- Familiarity with JavaScript and basic programming concepts.
- The ability to understand and implement complex financial logic.
- Experience using low-code tools and working with financial institutions.
Bonus points if you have:
- A highly organized approach and meticulous attention to detail.
- A product-oriented mindset with a passion for solving client issues.
- The ability to work independently and collaboratively as part of a team.
- Proactivity in learning new tools and technologies.
Company website: https://www.fusefinance.com/
Apply: anttechhr@gmail.com
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